Frequently asked questions

SHIPPING

How long does delivery take?
Our delivery time is usually 6–10 business days from when the order is shipped.

How can I track my package?
Once your order has been shipped, you will receive a tracking link by email so you can easily track your package.

Which shipping companies do you use?
We use PostNord and Citymail to deliver our products.

PRODUCT

Is Flexitrener suitable for beginners?
Yes 💖 Flexitrener is designed both for beginners and for those who want an easy way to work out at home.

Does the workout program come with it?
Yes! Right now, you get our official 14-day workout program free with the purchase of Flexitrener.

The program includes:
– 14 workout videos
– PDF exercise program
– Norwegian and Swedish version

Will you be adding more products?
Yes, we are continuously working on new products for home fitness and wellness. Feel free to sign up for our newsletter so you don't miss upcoming products and offers.

RETURNS AND RIGHT OF WITHDRAWAL

Can I cancel my purchase?
Yes, you have a statutory 14-day right of withdrawal, as well as a voluntary extended 30-day return policy. See our Return and Refund Policy for details.

Where do I send the return?
Contact us first at support@flexitrener.com with your order number, and we will send you return instructions.